FAQs
How can I contact System Reboot?
You can contact us via the contact form on our website, by phone, or by email. Our support team aims to respond within 24 hours, 7 days a week.
Where do you ship from?
All orders are dispatched from Brisbane, Australia via express delivery. This ensures faster delivery times and reliable tracking.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately. We process orders quickly, so changes are not guaranteed once an order has been prepared for dispatch. If your order has already shipped, you may return it for a refund in accordance with our 60 day satisfaction guarantee.
What payment methods do you accept?
We accept all major credit and debit cards. This includes Visa, Mastercard, and American Express. We also support Apple Pay, PayPal, and Shop Pay where available.
When will my order be processed?
Orders are processed Monday through Friday. Most orders are prepared and dispatched within 24 to 48 business hours. This excludes weekends and public holidays.
How long will delivery take?
Australian express delivery typically arrives within 1 to 3 business days. All orders include a tracking number provided via email once dispatched.
What if I do not receive my order?
If your order has not arrived within 30 days of dispatch, please contact us. We will investigate the shipment and provide a replacement or a full refund.
How do I return an item?
To initiate a return, contact us through the website with your order number. Our team will guide you through the process. Please refer to our 60 day satisfaction guarantee for full details on eligibility.
What if my item arrives damaged or incorrect?
If you receive an item that is damaged, defective, or incorrect, please contact us immediately. Include your order number and a clear photo of the issue. We will resolve the matter promptly with a replacement or refund.
When will I receive my refund?
Refunds are issued to the original payment method once approved. Please allow up to 10 business days for the funds to appear. This timeframe depends on your specific payment provider.
Will my tongue turn blue from Methylene Blue?
No. System Reboot Methylene Blue is delivered in a sealed capsule format, not liquid drops or powder. The capsule dissolves in your digestive system. No staining, no taste, no mess.
How long until I notice results?
Most customers report noticeable changes in energy and mental clarity within 2 to 4 weeks of daily use. Consistency is more important than dose size.
What is the difference between USP grade and industrial methylene blue?
USP (United States Pharmacopeia) grade is the pharmaceutical purity standard. Industrial methylene blue, sold cheaply online, can contain heavy metals and is not safe for human consumption. System Reboot uses USP grade only and independently lab tests every batch.